Terms & Conditions

Terms and Conditions

1 Contract

The placing of an order by the customer constitutes an offer. No contract shall be concluded until we have accepted the order. The customer will be notified of our acceptance by email.

An order is only valid if all mandatory fields marked with an * in the order form have been filled in.  If any information is missing or we cannot fulfil the order for any other reason, the customer will receive an error message. The customer is given the opportunity to correct their order before it is finally submitted.  The customer will be provided with additional detailed information during the ordering process.

As soon as the order is completed, the customer will be notified by a message stating, "Your order has been completed and submitted to us successfully".  This does not yet constitute acceptance of the customer's offer on our part.

Acknowledgement of receipt

Once the order has reached us, the customer will be notified of the receipt of their order via the email address they have provided. This notification does not yet constitute acceptance of the customer's offer on our part.

Customer's commitment to their offer

The customer is bound to their order for three days from us receiving that order. The legal right of revocation (right of withdrawal) remains unaffected.

2 Contract retention

We do not store the purchase contract. The customer receives an invoice after the order process has been completed. The actual conclusion of the transaction will either be communicated by email or will be effected by the dispatch of the ordered goods.

3 Contract language

The contract language is German.

4 Country of destination

Our offer is directed exclusively to customers who have their habitual residence in the European Union or have their domicile in the European Union.

5 Prices and delivery fees

All prices are total prices. They include all taxes, including VAT and duties, but do not include delivery fees. The delivery fees can be found in our delivery fee overview: https://www.readandrhyme.at/en/delivery-payment

Should the delivery fees differ from those listed on the website, the customer will bear the additional costs. In this case, the customer will be informed of the actual delivery costs before the conclusion of the contract.

In the case of delivery to a non-EEA country, the customer shall bear all import and export charges, including any customs duties, fees and levies.

6 Payment methods

We accept credit cards, debit cards and advance payments by bank transfer.

7 Payment terms / advance payment

If no other payment method has been agreed upon, the customer undertakes to pay the purchase price in full upon the conclusion of the contract. Delivery of the goods will only occur after receipt of the amount in our bank account.

8 Right of revocation

You have the right to revoke this contract within fourteen days without providing any reasons.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods.

To exercise your right of revocation, you must inform me, Ms Rachel Schmidlechner, Beethovenstraße 3, 3512 Mautern, Austria, email address "brownowl@readandrhyme.at", through an explicit declaration (e.g. a letter sent by post, fax or email) of your decision to revoke this contract.

To comply with the revocation period, it is sufficient that you send the notice of the intention to exercise the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we must refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your revocation of this contract.

We will use the same means of payment for this repayment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notified us of the revocation of this contract.

The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for examining the condition, properties and functioning of the goods.

9 Customer service / warranty

Complaints on the basis of statutory warranty claims or other complaints can be made under the contact details stated in the imprint.

10 Delivery period

Unless otherwise agreed, we shall ship the goods as soon as possible and in any case within three business days after our confirmation that the contract has been concluded, not counting the time required for delivery by the delivery service.

11 Reservation of ownership

The goods remain our property until full payment has been made.

Effect of the reservation of ownership

In the event of default of payment by the customer, we shall be entitled to assert our rights arising from the reservation of ownership. It is agreed that the assertion of the reservation of ownership does not constitute a revocation of the contract unless we expressly declare the revocation of the contract.

12 Data processing

The customer agrees that the following personal data, namely first name, last name, address, telephone number and email address, may be processed for the purpose of processing orders, for future visits to the webshop and the personalisation of webshop offers.

13 Use of cookies

We hereby inform you that to simplify the shopping process and for the subsequent processing of contracts, the webshop operator stores the user's IP data in the form of cookies, as well as the first and last name, address, telephone number and email address of the customer. No data is transmitted to third parties.

After the virtual shopping process has been completed or cancelled, the data stored in the cookies is deleted.

14 Declaration of consent to receive advertising emails

If the customer has ticked the appropriate box during the order process, they have thereby consented to receive messages from our company about our products, current offers and other company-related information by means of promotional emails, in particular newsletters.

Revocation of consent to receive advertising emails

The customer may revoke their consent to receive such emails at any time by doing the following: Replying to the email at the sender's address with the note "Please do not send any further promotional emails".